Thursday, October 8, 2009

Verizon workers are a joke!

So the most frustrating thing happened to me today.
We have been paying almost $100 a month for internet and phone services through charter/comcast... what ever I forget. So than Dave ( who hates contracts and is always looking for the best deal) talked around and decided that we should switch over to Verizon it would save us $30 a month. Why not, we can always stand to save money anywhere possible. So we have been waiting for the past 2 weeks or so for them to come and install our service today. We got a box of stuff, and they planned to come today between 12 and 4 pm... so yeah there went my day. So I was home waiting around for them for whenever we can fit into there schedule. Around 1:30 or so I am on the couch nursing Daphne, Sami is in bed taking her nap, and so it's quiet in our 2 bedroom apartment. I hear a knock at the door, just one. It takes me 2 seconds to pull down my shirt and walk the 3 steps it takes to get to my front door. As I open the door I hear a engine start up outside our stair well door, and so I run down. I am standing there in time to see the Verizon service van pull out of our parking lot. So apparently he/she couldn't wait 2 seconds and knock even once more for me to answer the door. I am curious as to how many other people they do this too, and how he hasn't gotten caught. Because you know they gets paid no matter what.
I call Dave up at work and let him know the situation and he is not at all impressed. I pull out the paper work and get on the phone with Linda Gee in Missouri and tell her what just happened and cancel the service because they just lost my business. She of course apologized and got my information so she could report the jerk.
I called Dave back and come to find out my silly husband didn't tell me that it's a good thing because we would have had to run a cord from our tv to our far kitchen wall, so that would mean having a blue phone cord tapped to the floor or ceiling... I told him he was lucky it didn't work out because that would have looked tacky. I wasn't at all excited about the service anyway since it would of course include getting a new phone number and not having caller ID...
So in closing... if you plan to sign up with Verizon make sure that you are standing at your door during the time they tell you they might be showing up (so you might be standing there for 4 hours) because if you aren't standing right by your door you might just miss out on the knock and go service... it must be a new thing. I am interested to know how many other companies do that to there customers.

1 comment:

Kathryn M said...

That is insane! I'm so sorry they did that. I hope they do take action to find out who the person was that did the knock and run...